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Delivery Policy

UK Standard Delivery

Orders over £100 - FREE

Please note - Free delivery is subject to availability, and does not include gift vouchers, international delivery destinations, or premium delivery services.

We aim to get your order to you as quickly as possible. Once you have placed your order you will receive a confirmation email. We aim to dispatch all orders within three working days. Once your order has been dispatched you will receive another email informing you that your order is on its way. Delivery will normally take two to three days after dispatch. Please allow seven working days from the time you place your order to the time your order is delivered.

  • Our standard UK delivery charge is between £3.50 - £5 per delivery address
  • If your order value is £100 or more, and sent to a single UK address, delivery is free

Your order will be sent via Royal Mail or a nominated courier service depending on the size, weight and destination of the order.

In the event that you are unable to receive delivery the carrier will leave a card informing you how you can collect your parcel or arrange for it to be re-delivered.

UK Standard Delivery is not trackable.


UK Express Delivery

We offer an express next day delivery service - IMPORTANT - please place your order before 2pm Monday-Friday. Orders placed after 2pm Friday, any time Saturday or Sunday will arrive Tuesday. Orders placed on a UK public holiday will be dispatched the next working day.

Wherever possible we also offer a special delivery service by request. Please contact us at the time of purchase and we will be happy to quote you a price.

Delivery Service Required

Extra Cost

Express Delivery - Next working day

£5

Special Deliveries

Request a quote

 

Customer satisfaction is very important to us and we want you to receive our products as quickly as possible and in perfect condition however once an item is dispatched factors beyond our control might affect the delivery time and therefore we cannot guarantee the delivery time.

If you have any queries, comments or suggestions about how we might improve our service we very much welcome hearing from you. Please see the contacts page of this website for all our contact information.

International Delivery

We aim to get your order to you as quickly as possible. Once you have placed your order you will receive a confirmation email. We aim to dispatch all orders within three working days. Once your order has been dispatched you will receive another email informing you that your order is on its way. Delivery times vary depending on where you are located. Please see the table below for details.



Country

Spend

Del. Time

Cost

UK Standard

up to £50

5 -7 days

up to £5

UK Standard

over £100

5 -7 days

FREE

Western Europe

Any

7 - 9 days

Ask for quote

Rest of Europe

Any

12 - 14 days

Ask for quote

North America

Any

12 - 14 days

Ask for quote

Rest of World

Any

16 - 18 days

Ask for quote

 

Note - Please use this as a guide. In many instances the delivery time is shorter than those indicated above.

Western Europe
Including Austria, Belgium, Denmark, France, Germany, Greece, Holland, Ireland, Italy, Luxembourg, Monaco, Portugal, Spain

Rest of Europe
Including Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic Of), Malta, Moldova (Republic Of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine

Rest of World
Including  Australia, New Zealand and Singapore

Import Duties and Taxes
Products ordered from www.artstarindustries.com which are delivered to overseas addresses could be subject to import duties and taxes. Additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country - please contact your local customs office for further information.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries can not be reclaimed.

Rights and Limitations

Privacy
In accordance with our Privacy policy, you permit us to disclose your personal information to Art Star Industries Ltd. You also permit us to disclose your personal information to any reputable third party who may help deliver your products.

Our Rights
Artstar Industries Ltd reserves the right to change these terms and conditions from time to time, and your continued use of Art Star Industries Ltd’s international delivery service following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the international delivery terms and conditions, then you must immediately stop using the international delivery service>

Delays
On occasion the delivery of your order may be delayed or prevented for reasons beyond our control, for example import delays, industrial action, high demand or customs inspection. If delays occur we will make every effort to keep you informed, but neither we be under any liability to you for such delay or failure.

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